Clipstream™ Video Support Frequently Asked Questions (FAQ)

If you are a longtime Clipstream™ user or partner and believe there is a question that should be posted to the FAQ, please email us. This page has been superceded by our Knowledge Base and is not updated frequently. More current questions and answers are contained in our searchable Knowledge Base >>

Why should I encode a movie into the Clipstream™ Video format?
Clipstream™ Video allows you to put your video clips on-line without requiring anything more from the viewer than their Java enabled browser. The viewer does not need to download a player or plug-in and is not subjected to a lengthy delay for buffering. Moreso, Clipstream™ Video can be viewed within a Java enabled email client without a large attachment. All of this and you are still able to provide an incredibly high quality stream. Some applications for Clipstream™ Video are suggested in our Demo Pages.

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What are the possible formats for the source files of the video?
Clipstream™ Video can be exported from .avi, .mov, .mpeg, .ppj, and .bmp and .wav.

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What if my video is still on a tape?
You will need to perform a process called capturing the video. This can also be outsourced to a video specialist.

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I'd like to use Clipstream™ Video for emailing video; how do I do that?
Unlike other Internet video applications, Clipstream™ Video can be inserted into an email with no large attachment. This can be done quite quickly and easily. Contact our Sales Team to get your Clipstream™ Video email license.

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How long does it take to download a Clipstream™ Video Email?
A Clipstream™ Video Email can be downloaded as fast as a regular html email and the video clip will play instantly when selected.

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How many different speed samples should I provide for my viewers?
The viewers of your videos will have various Internet connection speeds and varying computer speeds. We suggest three to five samples for your viewers. Where it is not as practical and/or important, one or two samples may be acceptable. Clipstream™ Video's 'Auto Bitrate' capability will provide them the appropriate file.

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How big is an encoded file in the .vcs format?
The size of your Clipstream™ Video files will vary widely. The files are highly compressed and the main factors that will dictate the size of the file are: the length of the file, the video data rate limiter, and the audio bit rate. Using these variables, the ultimate size of the file can be calculated. Try out the Clipstream File Size Calculator.

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What is this videoclipstream.zip file for?
The videoclipstream.zip file contains the Java applet that enables your video to play. Warning: Do not unzip this file.

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I've compressed a clip. How do I make it play?
To play your video, you will need the videoclipstream.zip file and an .html page with Clipstream™ Video applet code in it. A button panel image is also desirable but not essential as the video can be set to start automatically, by mouse-over, or from clicking on the title image. Please visit the convenient Code Generation Page to get your custom-made applet code.

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Can my video start automatically? Can I set it to loop?
Yes, the Clipstream™ Video video can be set to play and/or loop automatically. There are other parameters that can be set as well. Most common parameters are easily set with our convenient Code Generation Page.

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I've built my page but why are there are no buttons to start the video?
The button panel to control your video is referred to in the applet code. Make sure it is labeled properly and in the specified location. As well, the buttons will not show up and the video will be unplayable if the videoclipstream.zip file is missing. Also check that the applet dimensions are large enough to fit the video and the buttons.

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How can I alter the buttons and/or title image?
The buttons for your video are referred to in the applet code and can be of the design of your choice. A title image can be easily captured while working within Premiere. Further instruction for creating a title image can be found here. In Clipstream™ Video 2.0 a single user interface graphic file is used instead of multiple separate images so editing one image is sufficient.

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Why is there a grey box where my movie should be?
If you have neglected to include the videoclipstream.zip file with your web page and .vcs files, the title image and buttons will not show up and the video will be unplayable. Also be sure that you are using version 2 applet code.

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Why are the play buttons appearing on top of the viewing area?
If there is a title image specified that is not available, the buttons will appear in the wrong location.If it is preferred that there is no title image, leave the parameter blank and Clipstream™ Video will provide a default image.

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My video played great locally but now that it is on-line, I get the message 'Key does not Match the Web Site'
For your video to work on the Internet, you will need a code key that has been generated specifically for your URL. Contact our Sales Team to get your Clipstream™ Video license!

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The video is playing back nicely but the audio is very choppy... what happened?
The trouble is likely a down sampling problem in Premiere. If a source QuickTime file was encoded with QDesign Music 2 codec, the audio will come out jittery with 'double' sounds if additional steps aren't taken. The audio portion of the file must be extracted, down sampled, and replaced. This can be accomplished with a third party audio editing tool such as Cool Edit. Instruction for down sampling in Premiere can be found here. Another reason for choppy audio could be that the speed of the viewer's Internet connection and the settings for the clip are not compatible. Providing lower quality samples for low speed listeners is important. Please visit Encoding help.

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I've encoded an mpeg file into Clipstream™ Video and the result is not optimal... what can I do?
.mpeg movies are sometimes handled poorly by Premiere and may require being exported to .mov or .avi format before Clipstream™ Video conversion for best results. Or try the VCSEncoder instead.

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In the middle of encoding an mpeg file, Premiere locked up... what happened?
Premiere has trouble with some .mpeg movies which may require them to be exported to .mov or .avi format before Clipstream™ Video conversion. Or try the VCSEncoder instead.

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Why did Premiere crash right after I started encoding my sample?

This is beyond our control. After you have configured advanced audio settings, Premiere 5.x will crash during next usage due to a bug in the software. The preference file prem50.prf needs to be deleted before restarting Premiere. Remove the Preference file Prem50.prf before launching Premiere again to resolve the problem and avoid a crash. Default path: C:\program files\adobe\Prem50.prf

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What frame rate should I select?
The frame rate that you choose should be based on many factors. The encoded file should match a fraction of the source frame rate and the speed of the viewer's Internet connection needs to be taken into account. See some suggestions in our Frame Rate help section.

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Premiere doesn't offer the frame rate I would like to select... what can I do?
We have included a work-around for this in the Clipstream™ Video Premiere Plug-in. Click on Configure in Video Settings and use Frame Rate Adjustment to get the desired frame rate. Also see more in our Frame Rate help section.

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What can I do to increase the video quality of my clip?
The settings you select for your videos are somewhat dictated by the viewers' Internet connections. If you wish to have the smoothest, clearest picture possible, other elements such as frame size and/or audio bit rate will need to be adjusted. Please visit the Video Settings Help Page for more detailed information on how the settings interact.

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What can I do to increase the audio quality of my clip?
The source sound for the video can be extracted and down sampled with a third party tool prior to encoding. Instruction for performing this process within Premiere can be found here. The settings you select for your videos are somewhat dictated by the viewers' Internet connections. If you wish to have the smoothest, cleanest sound possible, video elements will need to be adjusted. Please visit the Custom Settings Help Page for more detailed information on how the settings interact.

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As my encoding job finished, Premiere locked up and prompted that it could not open the file as it is an unsupported format; what happened?
Your file should be fine and in its saved location. What has happened is that Premiere defaults to the option 'Open When Finished'. This is useful when performing tasks such as down sampling audio but should not be used for .vcs files. Unselect 'Open When Finished' in General Settings to overcome this problem.

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Can I encode Clipstream™ Video with Premiere on my Macintosh computer?
We're sorry; not yet... our Macintosh version of the Clipstream™ Video Premiere plug-in is still in development. Visit our site often for updates!

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The video will not play in my email client. What should I do?
There is some useful instruction for setting up common email clients in our Viewer Help section. Please note that many web-based email clients as well as AOL mail do not yet support Java. If you are using such an email client, you will need to view the video in your browser.

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I don't even own Adobe Premiere; is there an alternative for creating Clipstream™ Video?
Destiny Software Productions has developed the Clipstream™ Video Encoder for your ease of use. The Encoder will not only efficiently encode your videos, it will create a sample html page with applet code for instant playback. It is available in our Help / Tools download page. Go here to find it.

>How can I get better quality with my encoding?
You should always try to start with the highest possible quality source file.
Note that when you select settings, there are constants and settings that the encoder will adjust as necessary.
The settings that are static at what is specifiedare:

  • Width
  • Height
  • Total Bitrate
  • Audio Bitrate


From a combination of those settings and these ones listed below, the Encoder will be forced to adjust quality and then fps as necessary:

  • Quality (within the specified range or up to one third)
  • Frame rate (when quality can not be met, fps suffers)

The quality is reduced first, down to either a minimum of one third of the specified quality or the specified minimum quality. When the encoder reaches the minimum quality, frames will begin to be dropped. Be sure to follow the settings guidelines.

Note that the dos shell that is populated while encoding with the Clipstream™ Video Encoder displays pertinent information to assist you with tweaking your settings:
Progress: 4200/148903ms Dropped: 0/43 (0%) Q:90 (46)
It refers to how many frames have been dropped and what the actual and average quality are.

Why does the video take so long to start?
Clipstream™ Video's auto-detection capability is configured by the creator of the video. The 'sniffing' will sense your connection speed (find this in IE under View->Java Console) It will then use that detected speed and determine the appropriate video to play.

If the lowest speed is set higher than the viewer's connection speed, the applet will 'pre-load' the entire video prior to playback. Users of the batch encode and page building function will encounter this if they use the default applet code that is built.

In a sample applet code:
value="300,310, clipname.vcs"
is described as: value="what is displayed in the button panel , minimum connection speed required for playback , filename"
Valid entries are: value="numbers or letters, number , vcs file" The minimum connection speed value will dictate which video plays.

In this example:
param name='VideoURL1' value='500 kbps,500,video500.vcs'>
param name='VideoURL2' value='350 kbps,350,video350.vcs'>
param name='VideoURL3' value='256 kbps,256,video256.vcs'>
param name='VideoURL4' value='128 kbps,128,video128.vcs'>
param name='VideoURL5' value='44 kbps,44,video044.vcs'>
param name='VideoURL6' value='24 kbps,24,video024.vcs'>

...a modem connected at 22 kbps would be forced to wait for the entire file to cache before playback starts.
To overcome that, a small change to this line after the first comma:

param name='VideoURL6' value='24 kbps,0,video024.vcs'>

...will ensure streaming to start.

In the event that there is no modem speed file and the code is set to something like this:

param name='VideoURL4' value='128 kbps,0,video128.vcs'>

...a modem will play the movie immediately but will be forced to buffer occasionally throughout to keep up.
Here's a help link for the associated parameter.It is also discussed in the tech guide in numerous places.


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